You have recently flown to another country on a business trip. You were satisfied with the flight, but didn’t like services at the airport.
Write a letter to the airport manager. In the letter, you should:
tell him/her your flight details
why you disappointed
suggest some improvements to the airport services
Get your personalised IELTS Essay Feedback from a former examiner
Download IELTS eBooks, get everything you need to achieve a high band score
Model Answer 1
Dear Airport Manager,
I hope this letter finds you well. I am writing to share my recent experience at your airport, following my flight from New York to London on Flight BA204 on March 15th, an otherwise impeccable journey marred only by the services at the airport.
Regarding my flight, the details are as follows: I boarded British Airways Flight BA204 from John F. Kennedy Airport to London Heathrow, departing at 10:00 AM and arriving at 10:30 PM local time. While the flight itself was commendable for its punctuality and in-flight services, my experience upon landing at Heathrow was less than satisfactory. The primary issue was the extended waiting time at baggage claim, which exceeded 45 minutes, a significant inconvenience for a business traveler like myself. Additionally, the lack of clear signage in the arrivals hall caused confusion, and the staff seemed overwhelmed, unable to provide prompt assistance.
I believe these issues can be ameliorated with a few strategic improvements. Firstly, enhancing the efficiency of the baggage handling system would significantly reduce waiting times and improve passenger satisfaction. Additionally, increasing the number of customer service representatives, especially during peak hours, would ensure timely and effective assistance for travelers. Lastly, improving the signage for better navigation within the airport would greatly aid passengers, especially those unfamiliar with Heathrow.
I trust that these suggestions will be taken into consideration to enhance the overall experience of travelers at your airport. I appreciate your attention to this matter and look forward to a more pleasant experience in my future travels.
Yours sincerely,
John Harrison
Download IELTS eBooks, get everything you need to achieve a high band score
Model Answer 2
Dear Airport Manager,
I trust this correspondence finds you in good health and high spirits. My intention in writing to you today stems from a recent experience at your esteemed airport, which, while overshadowed by a flawless flight, was unfortunately diminished by certain aspects of the airport services.
On the 22nd of March, I embarked on a journey from Los Angeles to Tokyo on Flight JL62 with Japan Airlines, which took off at 11:30 AM and landed punctually at 4:00 PM local time. The flight itself was a testament to comfort and efficiency, a stark contrast to my subsequent experience at Narita Airport. The primary concern was the prolonged customs clearance process, which seemed unnecessarily protracted and disorganized, leading to a significant delay in my schedule. Additionally, I found the lack of adequate seating in the waiting areas quite inconvenient, particularly after a long-haul flight.
In light of these observations, I would like to propose a few enhancements. Streamlining the customs process through better staffing and more efficient procedures would greatly alleviate passenger congestion and enhance overall satisfaction. Furthermore, an increase in the seating capacity in key areas of the airport would offer much-needed comfort to weary travelers. These changes, I believe, would not only elevate the passenger experience but also reflect positively on the airport’s reputation for excellence.
I am optimistic that these suggestions will be given due consideration, contributing to the continuous improvement of the airport's services. Thank you for your attention to these matters.
Warm regards,
Elizabeth Thompson
Download IELTS eBooks, get everything you need to achieve a high band score
Model Answer 3
Dear Airport Manager,
I hope this letter finds you well. As a recent traveler through your airport, I feel compelled to share my experience, which, while beginning with a commendable flight, unfortunately ended with less-than-satisfactory encounters at the airport facilities.
My journey involved a flight from Dubai to Sydney on Emirates Flight EK414, departing at 2:45 AM and arriving at 10:30 PM local time. The flight experience was exemplary, characterized by comfort and impeccable service. However, upon arrival at Sydney Airport, the situation shifted. The primary issue was the inefficient and disorganized immigration process, which led to excessive wait times and a sense of frustration among passengers. Additionally, the lack of clear directional signage within the terminal caused confusion, particularly for those not familiar with the layout of Sydney Airport.
To address these concerns, I suggest implementing a more streamlined and efficient immigration procedure, possibly by increasing the number of active counters during peak times. Furthermore, enhancing the signage within the terminal, both in terms of clarity and visibility, would greatly aid in navigating the airport, thereby reducing confusion and improving the overall traveler experience. These improvements, I believe, would greatly enhance the efficiency and user-friendliness of the airport, aligning it with the high standards set by the flight services.
I appreciate your attention to these matters and am confident that these suggestions will contribute positively to the future experiences of travelers at your airport.
Sincerely,
Michael Richardson
Get your personalised IELTS Essay Feedback from a former examiner
Download IELTS eBooks, get everything you need to achieve a high band score