You use the local swimming pool often, and during one of your visits, you encountered a problem. Write a letter to the manager.
In your letter
describe what the problem was
tell what the swimming pool staff have done about it
suggest your own solution to the problem
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Model Answer 1
Dear Manager,
I hope this letter finds you well. I am writing to you regarding a recent experience at your esteemed swimming pool facility, which, while generally a place of great enjoyment for me, presented an unfortunate issue on my last visit.
The problem arose when I noticed that the pool's water was unusually murky and had a distinct, unpleasant odor. Initially, I thought it might be a temporary issue, but it persisted throughout my swimming session. Concerned, I brought this to the attention of the staff on duty. They acknowledged the issue, stating that the pool's filtration system had malfunctioned earlier that day. While they assured me that the problem was being looked into, no immediate action was taken to rectify the situation or inform other swimmers.
In light of this, I would like to suggest a proactive approach for such incidents. Firstly, it would be beneficial for the staff to inform swimmers of any such issues as soon as they are known, perhaps even displaying a notice at the entrance. Additionally, a contingency plan for swift repair and maintenance of the filtration system could prevent prolonged periods of inconvenience. Lastly, offering swimmers complimentary passes for future visits when such incidents occur would be a considerate gesture, ensuring customer satisfaction and loyalty.
Thank you for your attention to this matter. I am confident that with these measures in place, the swimming pool will continue to be a cherished community asset.
Sincerely,
Jordan Smith
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Model Answer 2
Dear Manager,
I trust this letter finds you in good health and spirits. It is with a sense of urgency and hope for improvement that I pen down these words regarding a recent predicament encountered at your esteemed swimming pool, which has otherwise been a sanctuary of relaxation and exercise for me.
On my last visit to the pool, I was dismayed to find the water temperature uncomfortably cold, making it nearly impossible to enjoy my swim. After discussing this with several other regular swimmers, we concluded that this was not an isolated incident. When I approached the staff regarding this, they acknowledged that the pool's heating system was underperforming due to technical difficulties. Although they assured me that the issue was being addressed, there was no immediate solution provided at that time, which left many of us swimmers in discomfort.
To mitigate such situations in the future, I propose that a backup heating system be installed or that temporary measures, such as portable heaters, be put in place. Additionally, it would be greatly appreciated if patrons were notified of any such malfunctions upon entry, possibly via an announcement or a signboard. This would allow swimmers to make an informed decision about their visit. A gesture of goodwill, such as offering discount vouchers for future use, could also go a long way in maintaining customer satisfaction and loyalty during such unforeseen disruptions.
Thank you for considering my suggestions. I look forward to enjoying many more pleasant experiences at your facility.
Warm regards,
Emily Richardson
Model Answer 3
Dear Manager,
Greetings. I am reaching out to bring to your attention a recent incident at your esteemed swimming facility, a place I frequent for its otherwise exemplary standards and services.
During my last visit, I encountered an issue where several lockers in the changing room were broken, leaving me and other swimmers with no secure place to store our belongings. This was not only inconvenient but also raised concerns about the safety of our personal items. Upon reporting this to the pool staff, they were sympathetic but mentioned that repairs were scheduled for next week. However, they offered no immediate solution or alternative for safe storage during the interim period.
To address this, I suggest implementing a temporary secure storage solution, such as providing portable lockers or allowing valuables to be held at the reception. In the longer term, a regular maintenance check of the facilities could preempt such issues. Additionally, effective communication with patrons about any ongoing repairs and the provision of alternative arrangements would greatly enhance the customer experience and trust.
I appreciate your attention to this matter and am confident that these measures will help maintain the high standard of your facility.
Best regards,
Christopher Bennett
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