Complaints about the Bank of America and the Time It Takes to Have the Complaints Resolve
You should spend about 20 minutes on this task.
The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved.
Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Write at least 150 words.
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Sample Answer 1
The diagrams illustrate the sources of complaints about the Bank of America and the average time required to address these complaints over a span of five years, from 2000 to 2004.
Overall, the public emerges as the primary source of complaints, comprising the majority of the issues raised against the bank. Meanwhile, the resolution timeline demonstrates some fluctuations, with the average time varying between four and six months across the years observed.
According to the pie chart, a significant 63% of complaints originate from the public. Government agencies are the second-largest contributor, responsible for 11% of the total complaints. Insurance companies register 8%, while 3% of issues are reported by media. Bank employees and out-of-state sources contribute only 3% and 2% of complaints, respectively. The remaining issues fall under miscellaneous sources, constituting 10%.
The bar chart reveals the resolution time for these complaints. In 2000, the bank took about five months to resolve complaints, while 2001 saw the longest average duration, reaching six months. Subsequently, the bank reduced this time to around four months in 2002. However, in the years 2003 and 2004, the time required increased slightly, with both years averaging five months for complaint resolution.
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Sample Answer 2
The diagrams illustrate the sources of complaints about the Bank of America across six categories and the average time required to address these complaints from initial investigation to resolution between 2000 and 2004.
Overall, the public emerges as the largest contributor of complaints, and the longest resolution time was recorded in 2001, taking six months on average. Conversely, the shortest processing time was observed in 2002, suggesting a more efficient resolution period for that year.
The pie chart demonstrates that a substantial 63% of complaints originated from the public, making it the predominant source. Government agencies contributed 11% of the complaints, while insurance companies filed 8%. Complaints reported by media sources accounted for 3%, while the bank's employees and out-of-state individuals each submitted a small portion, between 2% and 3%. Additionally, 10% of the grievances were from other unspecified sources outside the six categories provided.
According to the bar graph, in 2001, complaints about the Bank of America took the longest to resolve, averaging six months. In contrast, 2002 witnessed the most efficient year, with issues addressed in just four months. In the remaining years, the bank managed complaints within an average span of four to five months, with both 2003 and 2004 showing a consistent trend of taking five months to bring resolutions to these cases.
Sample Answer 3
The visuals provide insights into the origins of complaints about the Bank of America, along with the average period required to address these issues between 2000 and 2004.
A general observation suggests that the majority of complaints originate from public sources, while other categories like government bodies and insurance companies contribute comparatively fewer issues. Meanwhile, the bank's resolution timeframe fluctuates over the years, showing slight variations across the five-year span.
Diving into the specifics, the pie chart reveals that the public accounts for the lion's share, comprising 63% of the complaints. Following this, government agencies report 11% of the total grievances, while 8% come from insurance companies. Reports from media, out-of-state individuals, and the bank’s employees constitute much smaller proportions, contributing only between 2% and 3%. The remaining complaints fall under a broader category labeled as "others," which represents 10%.
The bar graph outlines the resolution times for these complaints over the years. In 2000 and 2002, the average time to settle issues was close to four months. However, 2001 recorded the slowest resolution period, with an average of six months. In the final two years, 2003 and 2004, complaint resolution took approximately five months on average, reflecting a slight but consistent increase compared to earlier years.
Sample Answer 4
The diagrams provide information on the sources of complaints about the Bank of America, divided into six distinct categories, and illustrate the average amount of time taken to resolve these issues from 2000 to 2004.
In general, the public accounts for the largest share of complaints, while the time taken to address these grievances varies across the years, with the longest resolution period occurring in 2001. The bank achieved a quicker turnaround in 2002, with a relatively shorter resolution time compared to other years.
As shown in the pie chart, public complaints constitute the most significant portion, making up 63% of the total issues raised. Government agencies follow with 11%, while insurance companies contribute 8%. Reports from media outlets represent 3% of the complaints, and a similar proportion comes from out-of-state entities and bank employees, each accounting for 2% to 3%. The remaining 10% of the grievances are categorized under "others," referring to sources not explicitly identified.
According to the bar chart, 2001 stands out as the year with the most extended processing time, with complaints taking six months on average to resolve. In contrast, 2002 recorded the shortest period, requiring only four months for resolution. During 2000, the average time was approximately five months, and this trend was also observed in 2003 and 2004, when the resolution period stabilized around five months.
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