Rating for the Parkway Hotel’s Customer Service
You should spend about 20 minutes on this task.
The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Write at least 150 words.
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Sample Answer 1
The pie charts illustrate the rating for the Parkway Hotel’s customer service as evaluated by guests in two separate years, 2005 and 2010. The ratings are divided into five categories: excellent, good, satisfactory, poor, and very poor.
Overall, it is clear that the hotel’s customer service improved significantly in 2010 compared to 2005. A greater proportion of guests provided positive feedback, while the percentage of dissatisfied visitors decreased noticeably over the five-year period.
In 2005, only 5% of visitors rated the hotel’s service as excellent, while 14% described it as good. The largest portion, 45%, found the service to be satisfactory. On the other hand, negative feedback was substantial, with 21% rating the service as poor and 15% considering it very poor.
By 2010, the proportion of positive responses increased remarkably. The percentage of guests who rated the service as excellent surged to 28%, a significant rise from 2005. Additionally, 39% of visitors described the service as good, showing a notable improvement. Meanwhile, those who found the service satisfactory dropped to 17%, and negative feedback diminished, with only 12% rating it as poor and 4% as very poor. This data demonstrates a clear shift towards better customer satisfaction with the rating for the Parkway Hotel’s customer service by 2010.
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Sample Answer 2
The pie charts provide insights into how guests evaluated the Parkway Hotel’s customer service in two different years, 2005 and 2010. Visitors were asked to assess the service across five distinct categories: excellent, good, satisfactory, poor, and very poor.
Overall, there was a significant improvement in the rating for the Parkway Hotel’s customer service in 2010 compared to 2005. Positive reviews increased considerably over the five years, while the proportion of negative feedback dropped markedly.
In 2005, a large segment of guests, nearly half, described the service as satisfactory. Meanwhile, negative feedback was quite prominent, with a combined total of over a third of respondents rating the service either poor or very poor. On the positive side, only a small portion of visitors, around one in twenty, deemed the service to be excellent, and slightly more than one in ten rated it as good.
By 2010, the hotel experienced a noticeable turnaround in customer satisfaction. The proportion of guests who gave an excellent rating surged dramatically, making it the second-largest segment. Additionally, a significant increase was observed in those who rated the service as good, with this category becoming the largest share of responses. On the contrary, negative feedback diminished sharply, with only a small fraction of visitors giving poor or very poor ratings. This shift reflects an overall positive trend in the rating for the Parkway Hotel’s customer service by 2010.
Sample Answer 3
The pie charts present the outcomes of a survey that asked visitors to assess the Parkway Hotel’s customer service in two separate years, 2005 and 2010. The feedback was categorized into five levels: excellent, good, satisfactory, poor, and very poor.
Overall, it is evident that the rating for the Parkway Hotel’s customer service improved significantly in 2010. Positive evaluations saw a marked increase, while negative opinions became notably less common over the five-year period.
In 2005, nearly half of the respondents provided a "satisfactory" rating, making it the most frequent response. However, a substantial portion of guests expressed dissatisfaction, with a considerable number rating the service as either "poor" or "very poor". Positive feedback was relatively limited during this year, with only a small share of visitors deeming the service either "good" or "excellent".
In contrast, by 2010, the distribution of ratings shifted towards more favorable opinions. The share of guests giving an "excellent" rating increased significantly, becoming one of the largest segments. Furthermore, the percentage of guests who found the service "good" also rose dramatically, forming the largest category in that year. Meanwhile, the proportion of respondents who rated the service as either "poor" or "very poor" declined sharply, reflecting a substantial improvement in guest satisfaction. This positive trend highlights a noteworthy enhancement in the rating for the Parkway Hotel’s customer service by 2010.
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