Write a letter of complaint about late delivery to the website where you ordered an item.
In the letter, you should tell:
what item did you order
why and when did you order that item
how would you like them to resolve this issue
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Model Answer 1
Dear Customer Service Team,
I am writing to express my dissatisfaction with the late delivery of a recent purchase from your website, a situation that has caused considerable inconvenience. The item in question is a Nikon D850 DSLR camera, which I ordered on your platform on the 3rd of January for a specific purpose.
I specifically chose this camera for its advanced features, intending to use it for a photography workshop scheduled for the 15th of January. The camera's high-resolution sensor and fast processing speed are crucial for the nature of photography I engage in. I placed the order well in advance, assured by your website's promise of a 7-day delivery period. However, it is now the 20th of January, and I am yet to receive the camera. This delay not only caused me to miss vital parts of the workshop but also led to a significant loss of both opportunity and trust in your services.
To resolve this issue, I would like to request an expedited shipment of the camera, if it has not been dispatched already. Additionally, considering the inconvenience caused, I believe a partial refund or a discount on future purchases would be a reasonable compensation. I hope for a prompt resolution to this matter, ensuring that such delays are avoided in the future for all your customers.
Thank you for your attention to this matter.
Sincerely,
Jordan Smith
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Model Answer 2
Dear Customer Support,
I am reaching out to convey my concerns regarding a delayed delivery from your website, a predicament that has left me both inconvenienced and disappointed. The product in question is a Bose QuietComfort 35 II Noise-Canceling Headphone, ordered from your esteemed online store on January 5th.
The decision to order this particular headphone model was driven by its acclaimed noise-canceling capabilities, a feature paramount for my upcoming long-haul flight on January 18th. My intention was to enjoy a serene and undisturbed travel experience, which your product’s reputation suggested would be possible. The assurance of a delivery timeline within 10 days, as stated on your website, influenced my decision to place the order. However, it is now January 22nd, and the item remains undelivered. This delay has not only marred my travel experience but also dented my confidence in the reliability of your delivery promises.
In light of this situation, I would appreciate it if you could expedite the shipping process if the item has yet to be dispatched. Furthermore, I believe that a gesture of goodwill, such as a partial refund or a discount voucher for future purchases, would be appropriate to compensate for the inconvenience caused. I look forward to a swift and satisfactory resolution to this issue.
Thank you for addressing my concerns.
Yours faithfully,
Emily Thompson
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Model Answer 3
Dear Customer Relations Team,
I am writing to voice my displeasure about a delayed delivery from your online store, a situation that has significantly disrupted my plans and expectations. The item I am awaiting is the Apple MacBook Pro 16-inch, ordered from your website on the 7th of January.
The MacBook Pro was purchased with the intention of using it for an important business presentation scheduled for the 17th of January, relying on its advanced processing capabilities and exceptional graphic display. This purchase was made after careful consideration of your promised delivery timeline of five working days, a commitment which influenced my decision to order from your website. However, as of today, the 23rd of January, I am yet to receive the MacBook. This delay has not only caused me substantial inconvenience but has also led to professional setbacks and a loss of faith in your service delivery.
To ameliorate this situation, I would kindly request that the shipment of the MacBook Pro be expedited immediately if it has not been sent already. Additionally, I believe a fair compensation for this inconvenience would be in order, perhaps in the form of a partial refund or a discount on future purchases. I trust you will treat this matter with the urgency it deserves and look forward to a prompt and positive resolution.
Sincerely,
Thomas Richardson
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