Get your personalised IELTS Essay Feedback from a former examiner
Download IELTS eBooks, get everything you need to achieve a high band score
Sample Letter 1
Dear Sir or Madam,
I am contacting you to articulate my concerns about a radio I recently purchased from your store, which, regrettably, has proven to be faulty. The key issue pertains to its malfunctioning radio frequency, a fault that was apparent from the very first use.
The necessity to address this matter became urgent as the radio was intended as a cherished birthday gift for my father. His birthday is tomorrow, and the situation has left me in an unfortunate predicament. Consequently, I returned the radio to your store for repairs, expecting a prompt resolution given your establishment's commendable reputation in our community.
It has now been a week since I entrusted the radio to your care, and during this time, I have received no updates on the status of the repair. This lack of communication is disconcerting and falls short of the customer service standards I associate with your brand. Therefore, I implore you to provide an explanation for this unexpected delay.
In light of these circumstances, I respectfully request that the repair be expedited. Should this not be feasible, I would appreciate the provision of a replacement radio. It is my hope that this issue can be resolved swiftly, maintaining the trust and respect I have for your business.
I eagerly await your prompt response and am optimistic for a satisfactory resolution to this matter.
Yours sincerely,
Jonas Kevin
Download IELTS eBooks, get everything you need to achieve a high band score
Sample Letter 2
Dear Sir or Madam,
I am writing to express my concern regarding a radio I purchased from your store two weeks ago, which unfortunately has not functioned correctly from the outset. Despite returning it for repair, I have yet to receive a functioning device or satisfactory explanation for the delay.
Upon purchasing the radio from your reputable chain, I expected a high-quality product that worked flawlessly. However, it failed to operate as promised right from the beginning, which was quite disappointing. I returned it to your local branch, hopeful for a quick resolution. However, after a week, my patience wanes as I still find myself without a working radio, which is frustrating.
Could you please provide a detailed explanation for the ongoing delay? Understanding the reasons behind the setback would help me assess my next steps and alleviate some of my concerns.
Moreover, I kindly request that you expedite the repair process or, alternatively, replace my current unit with a new radio. I believe this action will reaffirm my trust in your commitment to customer satisfaction and the quality of your products.
Thank you for addressing these issues promptly. I am eager to resolve this matter swiftly and am looking forward to your prompt response.
Yours sincerely,
Jordan Ellis
Download IELTS eBooks, get everything you need to achieve a high band score
Sample Letter 3
Dear Sir or Madam,
I am writing to you to express my dissatisfaction with a radio which I have bought from one of your local retail shop.
Let me inform you that the device has been faulty from day one because the radio frequency was not working properly. Therefore, it was sent back to the company for repair. It has been already a week since I have heard from your shop. I am quite disheartened because it was a gift for my father's birthday, which is due tomorrow.
Hence, I am requesting that you provide a valid explanation for this long delay, and you should have at least keep me updated about the repair. I am extremely disappointed because your branch has a great reputation in the locality and I expected a good customer service, but unfortunately, you did not live up to that.
I am afraid if I do not receive the radio within three days, I will be forced to write a negative review on your social media platform. Also, I would request you either to get the work quickly or provide me with a new radio.
Hope to hear from you soon.
Yours sincerely,
Jonas Kevin
Get your personalised IELTS Essay Feedback from a former examiner
Download IELTS eBooks, get everything you need to achieve a high band score